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Head of Retail Sales

Head of Retail Sales

ConfidentialGurugram, Gurgaon / Gurugram, India
22 days ago
Job description

Location : Gurgaon (Head Office)

Department : Retail Operations

Reports To : CEO

About HairOriginals

HairOriginals is India's fastest-growing premium human hair extensions brand — proudly made in India and loved globally. Backed by Shark Tank India, we're on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, we're looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Role Overview

We are seeking a Retail Head who brings extensive experience in managing large-scale retail operations across multiple locations. The ideal candidate will be a seasoned professional with strong business acumen, deep understanding of P&L management, and a proven ability to optimize store performance metrics such as average revenue per sq. ft., store-level EBITDA, payback period, and capex efficiency.

You will lead end-to-end retail strategy — from new store rollouts and location finalization to operations, profitability, customer experience, and team management.

Key Responsibilities

1. Strategic Retail Leadership

  • Develop and implement the overall retail expansion strategy aligned with organizational goals.
  • Identify potential new markets, evaluate catchment analysis, and finalize store locations based on revenue potential and ROI.

2. P&L and Financial Management

  • Own complete P&L for all stores — monitor sales, expenses, profitability, and ROI.
  • Track and improve key metrics like average revenue per sq. ft., conversion rates, and store-level EBITDA.
  • Prepare and manage budgets, forecasts, and cost control plans.
  • Ensure healthy payback periods and optimal utilization of capex and opex.
  • 3. Operations & Performance

  • Oversee daily retail operations across 20+ stores ensuring smooth functioning and adherence to SOPs.
  • Drive retail KPIs including footfall-to-sale conversion, customer retention, and cross-selling.
  • Ensure efficient inventory management, visual merchandising, and operational excellence.
  • Conduct regular audits and ensure compliance with company policies.
  • 4. Team Leadership

  • Build, mentor, and lead regional retail managers and store teams.
  • Drive performance-based culture and ensure continuous upskilling of store staff.
  • Collaborate cross-functionally with marketing, product, and HR for seamless execution.
  • Key Skills & Competencies

  • Strong business and financial acumen (P&L, ROI, payback period, EBITDA management).
  • Deep understanding of retail metrics
  • Expertise in site selection, lease negotiation, and store rollout project management.
  • Excellent leadership, communication, and stakeholder management skills.
  • Proven track record in managing 20+ stores across multiple geographies.
  • Strong analytical and decision-making skills.
  • High sense of ownership and entrepreneurial mindset.
  • Qualifications

  • Graduate / Postgraduate in Business, Retail Management, or related field.
  • 12+ years of experience in retail management, preferably in beauty, fashion, or lifestyle sectors.
  • Prior experience in managing P&L and multi-store operations is mandatory.
  • What We Offer

  • Opportunity to lead retail expansion for a fast-growing D2C brand.
  • Entrepreneurial freedom with measurable impact.
  • Dynamic, high-growth, and innovation-driven environment.
  • Competitive compensation with performance-linked incentives.
  • Please apply here or share your resume at [HIDDEN TEXT]

    Skills Required

    site selection, Operational Excellence, Visual Merchandising, Inventory Management

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    Head Of Sales • Gurugram, Gurgaon / Gurugram, India

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