Payment Operations Analyst

Why You’ll Love This Role

As a Payment Operations Analyst at StockX, you’ll play a critical role in ensuring the accuracy, integrity, and efficiency of our end-to-end payments processes across StockX. You’ll work at the intersection of finance, fraud, and customer experience to monitor and resolve issues related to payment processing, reconciliation, and chargebacks. You're detail-oriented, analytical, and eager to dive deep into data and processes to uncover root causes, identify trends, and drive improvements. This role offers a unique opportunity to contribute directly to the trust customers place in our platform by ensuring seamless, secure, and accurate payment experiences

What You’ll Do

• Monitor and support daily payment operations across multiple providers and geographies, including payment processing, settlement, chargebacks and refunds
• Investigate payment failures, delays, and discrepancies across systems; partner with engineering, finance, and customer support to resolve them quickly and accurately
• Track and analyze key payment metrics, such as authorization rates, chargeback volumes, refund rates, and payment success by method or geography
• Act as a key liaison between internal teams (Fraud, Customer Support, Treasury, Finance, Accounting, Engineering) and external payment vendors, ensuring alignment on issue resolution, payment performance, and process improvements
• Respond to escalations and incidents involving payments; document root causes and propose scalable fixes
• Partner cross-functionally with product, legal, compliance, engineering, and finance teams to implement operational improvements and ensure accurate financial flows
• Drive continuous process improvement by analyzing existing payment workflows and systems to identify inefficiencies, reduce costs, and enhance operational performance. Propose and implement scalable solutions that streamline processes and improve execution across teams
• Support payment cost optimization efforts by tracking processing fees, identifying costly payment methods or routing decisions, and partnering with product and finance teams to reduce transaction costs without impacting customer experience

About You

Nice To Have Skills