Associate Manager, CDD Private Banking Operations

Job Summary

Key responsibility is to perform client acceptance reviews which is inclusive of, but not limited to; name screening, CDD and KYC checks, risk profile assessment of prospects, trigger review management etc. for PvB Onboarding.

Key Responsibilities

• Assist the Vice President / Associate Vice President / Senior Manager / Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.
• Primarily process within the TAT agreed with Country in the SLA and also other functions as requested by the Unit Manager
• Assist the Unit Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.
• Assist in managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
• Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a "Service Excellence" culture among the team members.
• Assist the line manager in overseeing the daily operations of the team and contribute towards meeting the team's objectives.
• Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).
• Contribute to the development of other Team members by guiding, coaching, motivating, supporting and assisting selected number of Team members.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Cash & Channel Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering, check for Sanctioned countries and SR7, acquiring relevant knowledge and training thus, providing support to superiors and subordinates.
• Contribute to the development of other Team members by guiding, coaching, motivating, supporting and assisting selected number of Team members.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Cash & Channel Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering, check for Sanctioned countries and SR7, acquiring relevant knowledge and training thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team's risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning and end-of-day reports.
• Comply with exceptions for Callback, Signature Verification and Processing in which respective role needs to be performed independently.
• Any ad-hoc roles changes will require Head of Department or Unit Manager's approval before assuming new role temporarily or permanently in line with segregation of duties.
• Upholding the Values of the Group and Company at all times
• Assist Vice President / Associate Vice President / Senior Manager / Manager / Associate Manager in preparation of KCS / KCSA / KPI as per GOR Policy by providing necessary input thereby ensuring it is completed and submitted in time. All deviations / exceptions known are to be highlighted to the Vice President / Associate Vice President / Senior Manager / Manager.
• Participate in SLA review / DOI along with the Unit Manager by giving inputs on process / timeliness / volumes etc thereby ensuring completion within the agreed time frame.
• Operations loss to be minimized and brought down to "Zero".
• To initiate and successfully follow up quality projects and productivity / workflow improvement reviews
• To support Manager / Senior Manager / Unit Head in carrying out any special projects / task.
• To help the Team / Unit in maintaining the cost budget as to be set up from time to time and to provide ideas for ongoing reductions.
• To respond to the Incident Reports raised for any customer complaints / losses.
• Handover and take over policy to be complied with.
• Assist unit in carrying out the BCP test successfully and give the backup papers to Vice President / Associate Vice President / Senior Manager / Manager for completion of Test plan
• Ensure that Physical access to Onboarding area / Unit must be controlled and highlight to Vice President / Associate Vice President / Senior Manager / Manager / immediately on any unauthorized access

Strategy

Business

Processes

Governance

Adherence to Group Policies & Procedures

Regulatory & Business Conduct

Skills And Experience

About Standard Chartered

We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion.

Together We

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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Skills Required

Aml, Risk Assessment, Cdd, Kyc, Ms Office