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Lifestyle Manager

Lifestyle Manager

Alliance Recruitment AgencyHyderabad, IN
6 days ago
Job description

Designation - Lifestyle Manager (Corporate / Elite / Dedicated)

Experience Required - 3-11 years (Designation depends on Experience)

Salary - 6-12 LPA (Depends on experience)

5 days working , day shift , Must be excellent in communication skills

Job Description - Corporate Lifestyle Manager

The Corporate Lifestyle Manager will be responsible for delivering & maintaining exceptional service

levels by : Meeting with their Corp. Members at an initial introduction to service & intro to Manager

stage, and at any other stage throughout the membership as requested by the Member with a view to really getting to know the member.

Job Responsibilities

  • To manage each member’s personalized experience, ensuring high individual engagement,

satisfaction, loyalty, retention, and perception of value.

  • Daily Management, taking requests from Members which could include but shall not be limited
  • to bespoke travel, nightclubs, booking restaurants, etc.

  • To cultivate a strong personal relationship with each individual Member.
  • Meeting Members, analyzing and efficiently handling their Membership needs and keeping the
  • CRM system updated

  • Upselling and cross-selling of preferred suppliers and Quintessentially brand services.
  • To ensure that any problems or complaints are resolved professionally and to the Member’s full
  • satisfaction.

  • Keeping members updated regularly, setting deadlines for updates & meeting them or providing
  • new update deadlines in advance of the current one expiring

  • Following up with members post-request & obtaining feedback – and communicating to
  • relevant parties (Line Manager, Bus Dev, Supplier directly)

  • Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to
  • provide a data mine of relevant and up-to-date information

  • Make bookings and reservations, develop and deliver exciting and innovative experiences, Event
  • hosting, manage ticket allocations

    Required Qualifications

  • Possess 3 – 11 years of Concierge experience
  • Excellent written & oral communication - fluent English a MUST. Other languages are
  • advantageous.

  • Work background in any of the following sectors / areas : Personal Assistant, Customer Service,
  • Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.

  • Knowledge in handling executives, senior executives & VIP’s.
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-
  • net-worth individuals.

  • Good knowledge of worldwide travel destinations & luxury products / services, given that our
  • members are based around the globe& request info regarding predominantly travel, leisure &

    services worldwide.

  • In-depth understanding of requirements involved in the lifestyle management of affluent, high
  • net worthies

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