Manager - Lean Digital Transformation – Trust & Safety

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Digital Transformation – Trust & Safety

A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems / opportunities of key customer(s) around Trust & Safety (content moderation, AI labeling, ad moderation, etc.), through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital / Analytics solutions

The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, and other Advanced technologies by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders – internal and external.

Responsibilities

• Create a roadmap for driving lean digital transformation and process improvement for the client’s core and enterprise operations
• Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering / re-imagination
• Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines of certification
• Program management – involving cross-functional teams and multiple project leads for timely delivery of results and outcomes
• Lead and Implement business process management system for new clients
• Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
• Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects
• Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.
• Establish a governance framework and steer continuous improvement conversations with clients / internal stakeholder

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.