Retail Trainer - Cultstore

About cult.sport : Sport is a preserver of health and curefit aims to make health easy. Therefore, the largest fitness brand in India now aims to build the largest sports destination in the country with cult.sport India is a country with a Billion+ sports fans, but only a few take the field.

cult.sport aims to enable sports for India by building India’s largest omni- channel sporting products destination for its growing community of sports fans. Our current portfolio of products includes sportswear, smartwatches, sporting supplements, training equipment, cycles, etc.

We are looking for a Retail Trainer to handle the training needs of our offline retail team using various methodologies, techniques and interactive activities.

Responsibilities

• Design and execute orientation programs for retail teams
• Conduct onboarding training sessions for new hires
• Assign mentors and coaches to new sales team members
• Observe the customer journey and identify training needs for each touch point
• Organize role-playing activities to simulate difficult client cases
• Train retail team on product, service soft skills & KPIs in-store & in class room settings
• Apply various sales training techniques (e.g. gamification, case studies and group activities)
• Maintain updated records of training curriculum and material
• Design training calendar in discussion with the retail ops team

Desired candidate profile