Production Engineer

About the Role

As a Production Engineer youll be part of our newly formed global Production Engineering (Prod Eng) team the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex customer-impacting issues reduce escalation times and contribute to the reliability and resilience of our products.

Youll work closely with SREs Product Engineers and Technical Support identifying recurring issues performing root cause analysis and driving automation that eliminates manual toil.

What Youll Do

• Own Tier 3 technical escalations from Technical Support and ensure rapid resolution.
• Investigate triage and mitigate incidents ensuring accountability and timely communication.
• Conduct trend and root-cause analysis to identify recurring issues bug patterns and product gaps.
• Read and interpret application code to isolate reproduce and diagnose complex technical problems.
• Collaborate with Support and Product Engineering to drive systemic improvements and long-term fixes.
• Contribute to the creation and maintenance of runbooks escalation workflows and troubleshooting guides.
• Partner with cross-functional teams to improve monitoring logging and alerting for production systems.
• Automate repetitive tasks and build tools to improve team efficiency.
• Participate in on-call rotations as part of a 247 follow-the-sun model.

What Youll Bring

Nice to Have

Key Skills

Lean Manufacturing,Python,Root cause Analysis,5S,gRPC,New Relic,Linux,Production Management,Shell Scripting,Manufacturing,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1