Customer Success Professional

As a Program Coordinator within our Customer Success team, you'll be crucial in providing excellent customer service and promoting client programs. You'll handle a high volume of incoming calls from clients, candidates, and test site administrators, directly supporting our US, EMEA, and APAC lines of business. This role also involves assisting with the operational aspects of client testing programs and expertly managing escalated service-related issues.

Primary Responsibilities

• Handle Level 2 Escalation calls , acting as a primary point of contact for service-related problems.
• Directly liaise with US, EMEA, and APAC lines of business , ensuring seamless support.
• Promote client programs and products by effectively communicating their value.
• Input accurate customer information into the database.
• Assist in training and monitoring call center agents to ensure quality of service.
• Maintain the SLA (Service Level Agreement) for different Lines of Business (LOBs).

Qualifications & Experience

Desired Candidate Profile

Note : No disciplinary action in the last one year.

Skills Required

program coordination, Ms Office, Communication Skills, Customer Service, Teamwork Skills, Problem-solving