Technical support & customer support

Key Responsibilities :

• Handle customer queries via phone, email, and chat, providing technical assistance and product support.
• Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
• Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
• Log and update customer interaction details accurately in CRM / support tools.
• Meet defined SLAs for response time, resolution, and customer satisfaction.
• Educate customers on product features, usage tips, and best practices.
• Collaborate with other teams (development, sales, QA) to improve service quality.

Skills & Qualifications :

Soft Skills :

Skills Required

Problem-solving, Crm, zendesk, Jira