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Customer & Technical Support || Experienced & Freshers

Customer & Technical Support || Experienced & Freshers

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Roles & Responsibilities (Customer Support) :

  • Handle inbound and outbound calls from customers
  • Address customer inquiries, complaints, and service-related issues
  • Ensure customer satisfaction through professional and empathetic communication
  • Record details of inquiries and follow standard operating procedures

Roles & Responsibilities (Technical Support) :

  • Assist customers with technical issues via calls
  • Troubleshoot hardware / software / networking concerns using scripts and documentation
  • Provide step-by-step guidance to resolve technical problems
  • Escalate unresolved issues to higher technical teams when required

    • Why Join Us :

  • Freshers and experienced professionals welcome
  • Competitive salary with incentives
  • Training and onboarding support provided
  • Two-way cab facility (for eligible shifts)
  • Fast-track career growth in support roles

    • Skills Required

    Customer Support, Technical Support, Voice Process, Outbound Calls

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    Technical Support • Hyderabad / Secunderabad, Telangana