HR Generalist (Quick Service Restaurant (QSR) Industry Experience Required)

Role Overview :

Our client, a leading F&B brand, is seeking an experienced HR Generalist to spearhead human resources strategy and execution across their fast-growing organization.

This role is pivotal to scaling talent acquisition operations, modernizing workforce practices, and building a high-performance culture that attracts and retains top talent at every level.

You will be instrumental in transforming their people function while preserving core organizational values.

Position Details :

Role : HR Generalist – Talent Acquisition & Organizational Development

Experience Required : 3 to 5+ years in the QSR industry

Client’s Industry : Food & Beverage (F&B) | 30+ years in existence, 250+ crore in revenue

Location : Bengaluru

Employment Type : Full-time

Work Arrangement : Work from Office (WFO)

Working Days : Mon-Sat

About the Company :

Our client is a leading F&B brand manufacturing products in state-of-the-art facilities and selling through multiple channels, including retail outlets, delivery platforms, QComm, e-commerce marketplaces, and their website. Their Bengaluru corporate office accommodates all essential support functions—marketing, finance, operations, HR, and more.

With a strong market presence and a diverse workforce, they serve lakhs of customers daily while building an organization that inspires excellence and growth.

Roles & Responsibilities :

1. Policy Development, Modernization & Implementation

Review and audit existing HR policies across all operational levels (factory, retail outlets, corporate office) to ensure alignment with modern practices and compliance standards

Formulate comprehensive, role-specific policies that cater to different employee segments (production staff, retail associates, office staff, leadership)

Create clear, accessible communication materials to ensure all employees understand policies and procedures

Lead organization-wide policy rollout and implementation, ensuring consistent application across all locations

Regularly update policies to reflect industry best practices and evolving organizational needs

2. Talent Acquisition & Hiring

Own the complete recruitment function for all open positions across the organization—from entry-level production and retail staff to senior office roles across the factories, retail outlets, and corporate offices

Build and maintain relationships with relevant recruitment agencies, educational institutions, and industry networks to ensure a steady pipeline of quality candidates

Design recruitment strategies tailored to different roles and departments, ensuring both speed and quality in hiring

Conduct candidate screenings and interviews, making data-driven hiring decisions aligned with organizational culture and requirements

Implement efficient onboarding processes to ensure smooth integration of new hires

Set and track recruitment KPIs (time-to-hire, quality metrics, retention rates)

3. Career Development & Employee Growth

Develop comprehensive career progression frameworks and growth trajectories for all job levels and departments across the client's factory, retail outlets, and corporate office

Create individual development plans for both new joiners and long-tenured employees

Identify high-potential employees and design succession plans for critical roles

Facilitate skill development opportunities and mentorship programs to support career advancement

Conduct regular performance reviews and career counseling sessions

4. Employee Relations & Organizational Culture

Build and maintain positive relationships with employees across all levels and locations (factory, retail outlets, corporate office)

Act as a liaison between employees and management, addressing concerns and grievances promptly

Foster an inclusive, modern workplace culture that balances organizational legacy with contemporary best practices

Champion employee engagement initiatives and contribute to a positive work environment

5. Organizational Modernization & Employer Branding

Transform the organization into an attractive, modern employer brand while respecting and preserving core organizational ethos

Introduce contemporary HR practices and employee-centric policies that appeal to talent in a competitive market

Benchmark against industry leaders in QSR / F&B to identify and implement best practices

What We're Looking For

a) Must-Haves :

Minimum 3 to 5+ years of professional experience in the QSR industry in an HR capacity

Full-time bachelor's degree

Strong understanding of QSR operational challenges, workforce diversity, and industry-specific HR practices

Proven experience in talent acquisition and recruitment at scale

b) Nice-to-Haves :

MBA in HR / Human Resources or related field

Experience in policy formulation and HR compliance

Familiarity with restaurant, food production, or retail operations

Track record of modernizing legacy organizations or driving cultural transformation

c) Essential Competencies :

People Skills : Exceptional ability to connect, communicate, and build rapport with employees at all organizational levels

Leadership & Ownership : Proactive approach with the ability to take complete ownership of the HR function and drive results independently

Strategic Thinking : Ability to balance immediate hiring needs with long-term organizational development

Adaptability : Comfort working in a fast-paced, growth-oriented environment with diverse operational contexts

Communication : Clear, articulate communicator who can simplify complex HR concepts for diverse audiences

Problem-Solving : Creative solutions to talent challenges and organizational issues

Reporting Structure :

You will report directly to the CEO, Partners, and key leadership team, ensuring strategic alignment and visibility on all HR initiatives.

Perks & Benefits : Health Insurance

Delicious Meals at the Office

Annual Festive Bonus

Employee Discount Across the Brand’s Retail Outlets

Other Instructions :

Please submit your resume / CV in PDF format only.

⚠️ Candidates / Applicants Please Note :

Apex Growth Talent and / or its representatives never charge any fees or money at any stage of the recruitment process. We will never ask for OTPs, bank details, credit / debit card information, PAN, Aadhaar numbers, tax documents, or investment reports.