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HR Generalist (Quick Service Restaurant (QSR) Industry Experience Required)

HR Generalist (Quick Service Restaurant (QSR) Industry Experience Required)

Apex Growth TalentBengaluru, Karnataka, India
8 days ago
Job description

Role Overview :

Our client, a leading F&B brand, is seeking an experienced HR Generalist to spearhead human resources strategy and execution across their fast-growing organization.

This role is pivotal to scaling talent acquisition operations, modernizing workforce practices, and building a high-performance culture that attracts and retains top talent at every level.

You will be instrumental in transforming their people function while preserving core organizational values.

Position Details :

  • Role : HR Generalist – Talent Acquisition & Organizational Development
  • Experience Required : 3 to 5+ years in the QSR industry
  • Client’s Industry : Food & Beverage (F&B) | 30+ years in existence, 250+ crore in revenue
  • Location : Bengaluru
  • Employment Type : Full-time
  • Work Arrangement : Work from Office (WFO)
  • Working Days : Mon-Sat

About the Company :

Our client is a leading F&B brand manufacturing products in state-of-the-art facilities and selling through multiple channels, including retail outlets, delivery platforms, QComm, e-commerce marketplaces, and their website. Their Bengaluru corporate office accommodates all essential support functions—marketing, finance, operations, HR, and more.

With a strong market presence and a diverse workforce, they serve lakhs of customers daily while building an organization that inspires excellence and growth.

Roles & Responsibilities :

1. Policy Development, Modernization & Implementation

  • Review and audit existing HR policies across all operational levels (factory, retail outlets, corporate office) to ensure alignment with modern practices and compliance standards
  • Formulate comprehensive, role-specific policies that cater to different employee segments (production staff, retail associates, office staff, leadership)
  • Create clear, accessible communication materials to ensure all employees understand policies and procedures
  • Lead organization-wide policy rollout and implementation, ensuring consistent application across all locations
  • Regularly update policies to reflect industry best practices and evolving organizational needs
  • 2. Talent Acquisition & Hiring

  • Own the complete recruitment function for all open positions across the organization—from entry-level production and retail staff to senior office roles across the factories, retail outlets, and corporate offices
  • Build and maintain relationships with relevant recruitment agencies, educational institutions, and industry networks to ensure a steady pipeline of quality candidates
  • Design recruitment strategies tailored to different roles and departments, ensuring both speed and quality in hiring
  • Conduct candidate screenings and interviews, making data-driven hiring decisions aligned with organizational culture and requirements
  • Implement efficient onboarding processes to ensure smooth integration of new hires
  • Set and track recruitment KPIs (time-to-hire, quality metrics, retention rates)
  • 3. Career Development & Employee Growth

  • Develop comprehensive career progression frameworks and growth trajectories for all job levels and departments across the client's factory, retail outlets, and corporate office
  • Create individual development plans for both new joiners and long-tenured employees
  • Identify high-potential employees and design succession plans for critical roles
  • Facilitate skill development opportunities and mentorship programs to support career advancement
  • Conduct regular performance reviews and career counseling sessions
  • 4. Employee Relations & Organizational Culture

  • Build and maintain positive relationships with employees across all levels and locations (factory, retail outlets, corporate office)
  • Act as a liaison between employees and management, addressing concerns and grievances promptly
  • Foster an inclusive, modern workplace culture that balances organizational legacy with contemporary best practices
  • Champion employee engagement initiatives and contribute to a positive work environment
  • 5. Organizational Modernization & Employer Branding

  • Transform the organization into an attractive, modern employer brand while respecting and preserving core organizational ethos
  • Introduce contemporary HR practices and employee-centric policies that appeal to talent in a competitive market
  • Benchmark against industry leaders in QSR / F&B to identify and implement best practices
  • What We're Looking For

    a) Must-Haves :

  • Minimum 3 to 5+ years of professional experience in the QSR industry in an HR capacity
  • Full-time bachelor's degree
  • Strong understanding of QSR operational challenges, workforce diversity, and industry-specific HR practices
  • Proven experience in talent acquisition and recruitment at scale
  • b) Nice-to-Haves :

  • MBA in HR / Human Resources or related field
  • Experience in policy formulation and HR compliance
  • Familiarity with restaurant, food production, or retail operations
  • Track record of modernizing legacy organizations or driving cultural transformation
  • c) Essential Competencies :

  • People Skills : Exceptional ability to connect, communicate, and build rapport with employees at all organizational levels
  • Leadership & Ownership : Proactive approach with the ability to take complete ownership of the HR function and drive results independently
  • Strategic Thinking : Ability to balance immediate hiring needs with long-term organizational development
  • Adaptability : Comfort working in a fast-paced, growth-oriented environment with diverse operational contexts
  • Communication : Clear, articulate communicator who can simplify complex HR concepts for diverse audiences
  • Problem-Solving : Creative solutions to talent challenges and organizational issues
  • Reporting Structure :

    You will report directly to the CEO, Partners, and key leadership team, ensuring strategic alignment and visibility on all HR initiatives.

    Perks & Benefits :

  • Health Insurance
  • Delicious Meals at the Office
  • Annual Festive Bonus
  • Employee Discount Across the Brand’s Retail Outlets
  • Other Instructions :

    Please submit your resume / CV in PDF format only.

    ⚠️ Candidates / Applicants Please Note :

    Apex Growth Talent and / or its representatives never charge any fees or money at any stage of the recruitment process. We will never ask for OTPs, bank details, credit / debit card information, PAN, Aadhaar numbers, tax documents, or investment reports.

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