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Algotale- Implementation Associate Customer Success
Nexthirebangalore, India6 hours ago
Job descriptionUnderstanding of software architecture and configuration of the product to match customer Working with Master data, assisting with service requests, and troubleshooting problems Client Interaction- Handle clients and communicate client's requirements to internal teams. Coordinate with respective stakeholders and provide technical assistance to clients within Helping customers generate reports and offering thorough expertise to customers on the Document the client's requirements and get a sign-off. Quality check of deliverables and conduct UAT with the client and get sign-off. Ensure the user's adoption post-go-live and share a regular update with the client. Excellent communication skills (Written and Verbal), strong documentation skills Computer and mobile-savvy with moderate knowledge of MS Excel. Understanding of the FMCG business model. Willingness and eagerness to work in a high-pressure fast-growing start-up environment Experience in SaaS Product Onboarding and support will be an added advantage.
Profile- Implementation Associate- Customer Success
Experience- 1 to 5 years
Location - Bangalore / Mumbai
Roles and Responsibilities :
- Handling end-to-end implementation of, a leading SaaS / cloud-based supply chain
automation product for the FMCG industry.
requirements.
with data.
SLA.
product and its usage.
Requirements :
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Customer Succes Associate • bangalore, India
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