Sr. Business Analyst, ServiceNow

Job Description

We are seeking an experienced Senior Business Analyst to lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the ServiceNow platform, and ensuring that our IT service management processes align with organizational goals. The successful candidate will have a strong background in IT service management, excellent stakeholder management skills, and experience in leading a team of analysts.

Key Responsibilities

• Team Management Lead a team of 4 Business Analysts, providing guidance, coaching, and development opportunities to ensure the team's success. Foster a culture of collaboration, innovation, and continuous improvement.
• Senior Stakeholder Management Develop and maintain strong relationships with senior stakeholders across the organization, including IT and business leaders. Ensure that their needs are understood and addressed through effective communication and solution delivery.
• Strategic Planning Collaborate with senior leaders to develop and implement strategic plans for ServiceNow adoption and process improvements. Identify opportunities for business value realization and prioritize initiatives accordingly.
• Requirements Gathering Collaborate with stakeholders to identify and document business needs and requirements related to ServiceNow implementations and enhancements. Ensure that requirements are aligned with organizational goals and objectives.
• Solution Design Work with technical teams to translate business requirements into functional specifications and assist in the design of ServiceNow solutions. Ensure that solutions meet business needs and are aligned with IT service management best practices.
• Process Improvement Analyze current business processes and workflows; identify areas for improvement and automation within ServiceNow. Develop and implement process improvements that drive business value and efficiency.
• Metrics and Reporting Develop and track key performance metrics to measure the effectiveness of ServiceNow solutions and process improvements. Provide insights and recommendations to senior stakeholders to inform business decisions.
• Knowledge Management Ensure that the team maintains up-to-date knowledge of ServiceNow modules, IT service management best practices, and industry trends. Develop and maintain documentation, including process flows, user manuals, and training materials.

Qualifications

Preferred Qualifications

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity and other protected classes .

Skills Required

Servicenow, Solution Design, Process Improvement, Agile Methodologies, Itil Framework, Requirements Gathering