Commercial Excellence CRM Analyst

Principal Activities (in order of importance)

• Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
• Configure CRM as per agreed strategy and drive to accelerate its usage across business.
• Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
• Become single point of contact and super-user / admin for CRM.
• Modify existing approval process (DOA) workflow as per proposed changes.
• Driving continuous improvement in CRM related processes from quote to cash
• Develop Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
• Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
• Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
• Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Maintain tools & scorecards to track key metrics and value captured.

Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

Education & Experience

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Skills Required

Power Bi, Ms Dynamics, Crm, Sap Bw