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WebCastle - Head - Sales

WebCastle - Head - Sales

WebCastleCochin, India
30+ days ago
Job description

Head - Sales is a next-generation eCommerce platform incubated by WebCastle, a leading technology and digital solutions provider with a global presence.

As part of WebCastle's vision to revolutionize the eCommerce landscape, StoreDaDa is being developed to empower businesses with scalable, tech-driven solutions tailored for diverse markets. We are seeking a dynamic and strategic Head of Sales and Operations to lead the business growth and operational efficiency of StoreDaDa.

This role is ideal for a seasoned professional with a strong background in IT / eCommerce sales and multi-functional operations leadership. You will be instrumental in driving revenue growth, optimizing internal systems, enhancing customer satisfaction, and ensuring the platforms success both in India and internationally.

Key Development & Market Expansion :

  • Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.
  • Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.
  • Collaborate with marketing to strengthen brand visibility and generate high-quality leads.

Sales Leadership :

  • Lead and mentor the sales team to achieve ambitious revenue targets.
  • Design and implement effective sales strategies tailored for both domestic and global markets.
  • Foster relationships with key clients, partners, and stakeholders to drive business growth.
  • Operational Management :

  • Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.
  • Ensure alignment of operational workflows with strategic business objectives.
  • Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.
  • Technology Integration & Product Oversight :

  • Ensure seamless integration of StoreDaDas technological stack with sales and customer service processes.
  • Coordinate with product and engineering teams to maintain optimal product performance and uptime.
  • Supervise customer onboarding processes to ensure a smooth and user-friendly experience.
  • Customer Success & Retention :

  • Drive initiatives to improve customer acquisition, engagement, and long-term retention.
  • Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.
  • Act as a voice of the customer internally to influence product and service enhancements.
  • Brand Strategy & Market Positioning :

  • Work closely with the leadership and marketing teams to strengthen StoreDaDas brand positioning in the eCommerce ecosystem.
  • Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.
  • Required Skills & Qualifications :

  • Excellent Communication : Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.
  • IT Sales Expertise : Proven track record of success in IT / eCommerce sales, with demonstrable results in revenue growth and market expansion.
  • Technical Acumen : Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.
  • Operational Excellence : Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.
  • Leadership & Team Management : Strong leadership abilities with experience building, coaching, and retaining high-performance teams.
  • Strategic Thinking : Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.
  • Preferred Experience :

  • 8+ years of experience in IT / eCommerce sales and operations.
  • Experience with international market expansion and cross-border commerce.
  • Exposure to startup or high-growth environments preferred.
  • (ref : iimjobs.com)

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    Sales Head • Cochin, India

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