ETLI Inbound Customer Service, BPO Call Center

Key Responsibilities :

• Answer Inbound Calls : Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.)
• Customer Assistance : Provide accurate and timely information to customers about toll services, payment methods, and account issues
• Issue Resolution : Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
• Service Recommendations : Offer relevant services, plans, or upgrades to customers based on their needs
• Data Management : Update customer details, record interactions, and log case details in CRM systems
• Customer Retention : Ensure customer satisfaction by resolving complaints and providing excellent service
• Meet KPIs : Consistently meet service level targets and performance metrics, such as call resolution time , customer satisfaction , and first call resolution (FCR)

Eligibility Criteria :

Skills :

Skills Required

Crm, Ms Office, Customer Service