Understand and analyze functional and business requirements for the Retail Banking Collections system.
Design and execute manual test scenarios and test cases across all stages of the collections lifecycle, including :
Early Collections
Late Collections
Legal Collections
Validate end-to-end collections modules such as :
Customer delinquency tracking
Automated collection triggers (e.g., SMS, Email)
DPD (Days Past Due) bucket-wise segmentation
Promise-to-Pay (PTP) capture, follow-up, and closure flows
Agent allocation, activity tracking, and escalation rules
Perform daily status reporting to stakeholders and test leads.
Log, track, and retest defects using tools like JIRA, ensuring timely resolution and closure.
Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and pre-production validation.
Maintain detailed documentation including :
Test case repository
Test summary reports
Traceability matrix
Defect logs
Participate in requirement walkthroughs and review meetings with business analysts, developers, and QA leads.
Must-Have Skills :
3–4 years of manual testing experience, with at least 1 year in the Retail Banking Collections domain.
Strong understanding of :
Early, Late, and Legal collections processes
Regulatory compliance related to NPAs and recovery
Ability to write high-quality test scenarios and test cases aligned with business rules.
Solid understanding of SDLC, STLC, and Defect Lifecycle.
Experience in using JIRA for defect tracking and test cycle management.
Good to Have :
Basic knowledge or hands-on experience with automation tools like Selenium or Playwright.
Familiarity with API testing tools such as Postman.
Exposure to SQL queries and basic data validation.
Soft Skills :
Strong analytical and problem-solving abilities.
Effective verbal and written communication skills.
Ability to work collaboratively in a team and under pressure to meet deadlines.
Education :
Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
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