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Veeam Software - Technical Support Engineer

Veeam Software - Technical Support Engineer

Veeam SoftwarePune
30+ days ago
Job description

Description :

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence.

Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

Join us as we move forward together, growing, learning, and making a real impact for some of the worlds biggest brands.

The future of data resilience is here go fearlessly forward with us.

We invest heavily in making our products simple to use; we do the same for our team to help them be successful.

Our goal is to provide a world class product and support experience to our customers.

We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success.

You will be responsible for guiding our customers on their path to success with K10.

We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

We are now looking for Technical Support Engineer.

This will be an onsite shift from 11 : 30 AM 8 : 30 PM IST, based in Bangalore, India.

Your Tasks Will Include :

  • Effectively work across organizations including engineering, sales, and product management teams.
  • Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc.
  • , based product features, customer issue root cause analysis and internal findings.
  • Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution.
  • Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers.
  • Participate in weekend and holiday coverage rotation.
  • Ability to manage time efficiently, balancing tasks and priorities.

What We Expect From You :

  • 3+ years of related technical and customer facing experience.
  • Excellent communication skills in both oral and written form.
  • Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts.
  • Experience in Linux administration.
  • Experience with Docker and Kubernetes management.
  • Foundation knowledge of bash or similar Linux scripting languages.
  • Experience with software development life cycles and upgrade patterns.
  • BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field.

    • Will Be An Advantage :

  • Experience with managed solutions such as : OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc and VMware administration.
  • Worked in public cloud infrastructure including AWS, Azure, and Google Cloud.
  • Kubernetes certifications (CKA or CKAD).
  • Previous startup experience.

    • We Offer :

  • Family Medical Insurance.
  • Annual flexible spending allowance for health and well-being.
  • Life insurance.
  • Personal accident insurance.
  • Employee Assistance Program.
  • A comprehensive leave package, including parental leave.
  • Meal Benefit Pass.
  • Transportation Allowance.
  • Monthly Daycare Allowance.
  • Veeam Care Days additional 24 hours for your volunteering activities.

    • (ref : hirist.tech)

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    Technical Support Engineer • Pune