Functional Skills And Experiences
- Experience leading technical support teams
- At least 3+ years' experience in 24 / 7 environment providing technical support
- Extensive problem solving and debugging skills
- Experienced in Problem and Incident Management
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations / geographies is preferred.
Technical Skills And Experiences
Strong in MySQL / Oracle database and with minimum 2 yrs. of work experience involving DBGood knowledge on Shell ScriptingGood Knowledge with Hand's on experience on Linux Operating systemWeb technologies & Networking BasicsApacheTomcatWeb servicesDNSDHCPWWWROUTERIP ClassesFirewallSkills Required
Problem Management, Incident Management, Shell Scripting, Sql, Linux