L2 Technical Support Engineer

Description :

We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site)

We have an opening for experienced and dedicated L2 Engineers who can handle advanced desktop, system, and basic network issues with minimal supervision.

This role requires strong troubleshooting, ownership, and hands-on technical expertise.

Position : L2 Desktop / Technical Support Engineer

Experience : 3- 6 Years (Mandatory)

Joining : Immediate Joiners Only

Work Locations : Chakan | Viman Nagar | Parwadi (Pune)

Employment : Full-Time, On-site

Key Technical Requirements :

We are looking for candidates who have strong hands-on experience in :

• Advanced Windows OS troubleshooting (BSOD, boot failure, performance issues)
• Joining systems to the domain & resolving domain-related issues
• Active Directory : user management, groups, OUs, password resets
• Group Policy (GPO) configuration & troubleshooting
• Office 365 & Outlook configuration, profile management
• Understanding of OST / PST, mailbox issues, sync problems
• Printer hardware troubleshooting (toner, cartridge, drum, fuser)
• L2-level network troubleshooting (LAN, DHCP, DNS, IP conflict)
• Basic switch configuration knowledge
• ITSM tools such as ServiceNow, ManageEngine, Freshservice etc.
• Event Viewer logs analysis & error diagnosis
• Coordination with L3 / Vendor teams for escalations

Additional Responsibilities :

Who Should Apply :

(ref : hirist.tech)