Manager- Superannuation Administration

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Manager - Superannuation Administration

Job Summary

We are seeking an experienced and highly motivated Manager to lead our Superannuation Administration team. This role is responsible for overseeing the end-to-end administration of superannuation schemes, ensuring operational excellence, regulatory compliance, and exceptional client service. The successful candidate will drive efficiency, manage a team of administrators, and contribute to the continuous improvement of our superannuation administration services.

Job Responsibilities

• Lead and manage a team of superannuation administrators, including performance management, coaching, training, and professional development.
• Oversee the daily operations of superannuation administration, ensuring accurate and timely processing of contributions, rollovers, withdrawals, transfers, and benefit payments.
• Ensure full compliance with relevant superannuation legislation, regulations, and industry best practices.
• Act as a primary point of contact for complex client queries and escalations, providing expert advice and resolution.
• Develop, implement, and monitor operational procedures and controls to enhance efficiency, accuracy, and risk management.
• Prepare and review financial reports, compliance reports, and other documentation related to superannuation schemes.
• Collaborate with internal departments (e.g., finance, compliance, IT) to streamline processes and improve service delivery.
• Identify opportunities for process improvements and system enhancements to optimize superannuation administration workflows.
• Participate in client meetings and presentations as required, representing SS&C's superannuation administration capabilities.
• Ensure all client service level agreements (SLAs) are met consistently.
• Stay abreast of changes in superannuation legislation and industry trends, advising on their impact and necessary adjustments.
• Process and maintain employee superannuation contributions, withdrawals, and transfers.
• Coordinate with fund managers, trustees, and insurance partners.
• Ensure accurate and timely remittance of employer and employee contributions.
• Reconcile monthly and annual superannuation fund statements.
• Respond to queries related to superannuation accounts, balances, and benefits
• Knowledge and relevant experience of Transfer Agency
• Managing the production floor, handling all process and people related issues
• Experience in stakeholder management and process management
• Addressing escalated issues with respect to service delivery and reports any potential problems to the management
• Participating in the weekly conference calls and updating the weekly status reflecting the process performance;
• Acting as the primary contact for all his / her counterparts
• Addressing escalated issues with respect to service delivery
• Reviewing weekly MIS reports;
• Approving all access and change requests related to processing applications.
• Reviewing Performance of team and give feedback on Monthly / Quarterly / Yearly basis.
• Preparing Business continuity plan
• Counsel the team members if not performing up to the expectations or for any escalated issues.

Technical Skills Required :

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Skills Required

transfer agency, superannuation, Process Management, Stakeholder Management