Program Manager - Operations

Role & responsibilities

• Need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
• Required to manage (in partnership with the wider account team) multiple LoBs to deliver an outstanding Customer Experience.
• Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.
• Main point of contact with the clients- Apart from meeting the client KPIs, SOM should be able to understand their key requirements and deliver it on time , should be able to foresee the opportunities and present solutions and also identify new sales opportunities

Preferred candidate profile

If Interested in above Kindly share your updated resume to [HIDDEN TEXT]

Skills Required

Operations Manager, Data Analysis