Program Manager - TechOps

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers' products and users, and requires us to invest significant resources into building this experience ourselves with talented teams of Stripes.

What you'll do

We are looking for dynamic and entrepreneurial leaders who will define our strategy to scale our Core Payments team, help define and improve operational workflows, and maintain a best in class Operations program. If you like hard problems, are analytical, comfortable operating in ambiguity and finding creative solutions, we want to hear from you!

Responsibilities

• Drive operational excellence and support global expansion, global growth, and product teams by enhancing processes through effective stakeholder management, ensuring alignment and seamless execution across regions.
• Oversee product launches by managing the horizontal product launch process, monitoring and reporting on progress with biweekly status updates to Senior leadership, while maintaining transparent documentation in Compass (Stripe Internal tool).
• Facilitate cross-functional collaboration by identifying and documenting responsibilities of cross-functional teams for product launches, proactively communicating blockers, and providing transparent status updates to all involved teams.
• Define, enhance and improve operating rhythms to facilitate efficient collaboration across teams, managing operational cadences for planning cycles, business reviews, and tracking Stripe Objectives and Key Results (SOKRs).
• Collaborate with stakeholders to prioritize initiatives and manage resource allocation, while facilitating the annual planning process by consolidating feedback and providing insights for leadership.
• Implement metrics to identify and eliminate inefficiencies (Muda) and standardize emerging processes with documented frameworks, partnering with Product, Engineering, Go-to-Market, Partnerships, and Legal teams to enhance operational efficiency.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

Preferred Qualifications

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Skills Required

Project Management, Operational Processes, Stakeholder Engagement, Program Management