Technical Support Engineer(Product Support Rotational Shifts)

The Technical Support Engineer is critical to the long-term satisfaction and retention of our corporate and broker clients.  In this role you will be a point of contact interacting with insightsoftware Engineering and Product teams responsible for reporting product defects on behalf of the support and services teams and our corporate clients. You will work collaboratively across those teams to prioritize features for inclusion in each product update and act as a subject matter expert for our engineers. You will also work with our corporate clients on questions and issues relating to data interfaces file feeds automated processes and reporting needs.

Provide resolutions and / or workaround advice in response to customer queries as appropriate.

• Contribute directly and secure and coordinate any additional resources required to deliver appropriate resolutions.
• Respond positively to all customer queries.
• Reproduce reported problems for diagnosis / further analysis passing acknowledged product errors to the software development team for fixing and details of the replication to the test team.
• Assist Development and Product Verification in confirming and diagnosing escalated issues.
• Track support calls through to closure and is prepared to justify actions taken.
• Contribute to and share in the learning of the team.
• Part of a professional customer-facing team who works with users and administrators of Magnitude software products product developers testers consultants pre-sales and sales consultants.
• Provide first-class customer service to external and internal users.
• Ensure that service levels are met for each assigned incident.
• Determine the urgency of users issues and potential effects they may have.

Qualifications :

Technical Requirements :

Personal Requirements :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

insightsoftware About Us : Hear From Our Team - InsightSoftware ()

Background checks are required for employment with insightsoftware where permitted by country state / province.

At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Remote Work : No

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Employment Type : Full Time

Experience : years

Vacancy : 1