ServiceNow Architect

Req ID : 494400

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems from high-speed trains to electric busesand driverless trains as well asinfrastructure signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

ServiceNow Architect

Overall Purpose of the Role : The ServiceNow Architect plays a pivotal role in leading the delivery of ServiceNow implementation projects and driving strategic transformational changes in solution deployment. This role is responsible for the architecture design implementation and integrity of the ServiceNow application. Strong knowledge of ServiceNow implementation is essential. The architect will participate in process flow analysis and design collaborate with the Project Manager / SDM share best practices and provide consultative support throughout the technical design of the project. Additionally the architect will produce detailed functional design documents to meet customer requirements and participate in internal projects as needed

Responsibilities :

• Lead the delivery of ServiceNow implementation projects and BAU : Take charge of the overall architecture design and implementation of the ServiceNow application ensuring its integrity and alignment with business goals.
• Drive strategic transformational changes : Spearhead initiatives to enhance solution deployment and improve stakeholder engagement through innovative use of ServiceNow
• Mentor and guide team members : Provide mentorship to junior resources in implementation methodology configuration and best practices for ServiceNow.
• Collaborate with stakeholders : Work closely with the Project Managers / SDM / vendors and other stakeholders to ensure successful project delivery and alignment with customer requirements.
• Share best practices : Act as a consultative resource sharing best practices and providing technical guidance throughout the project lifecycle.
• Interact with managers directors and senior management : Engage with various levels of management on a daily basis to ensure alignment address concerns and provide updates on project progress.
• Implement ServiceNow ITSM HR and Finance modules including hands-on development of application configuration workflow configuration and user interface (UI) configuration (Service Portal).
• Provide technical solutions and assist the team with technical blockers.
• Analyze functional requirement specifications received from Service Owners and propose technical feasibility and solutions.
• Maintain current knowledge of ServiceNow through self-study and available training.
• Manage new juniors and ramp them up by providing mentorship guidance and training to ensure their successful integration into the team.
• Ensure the overall performance security and storage of the platform by continuously monitoring and optimizing these aspects to maintain a high level of service.
• Consult on Business as Usual (BAU) activities and align with stakeholders to ensure smooth operations and continuous improvement.

Qualifications & Skills :

An agile inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow learn and advanceintheir are committed toencouragingour employeesto reach their full potentialwhile valuing and respecting them as individuals.

Job Type : Experienced

Key Skills

APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1