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ServiceNow ITOM Architect

ServiceNow ITOM Architect

Creenosolutions Pvt LtdBangalore
20 days ago
Job description

ServiceNow ITOM : Detailed Skills Requirement

1. ServiceNow Event Management Skills Required

Core Skills :

  • Strong understanding of Event Management architecture and data flow in ServiceNow.
  • Experience with event rules, alert correlation, deduplication, suppression rules.
  • Ability to create and manage operational intelligence signals.
  • Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.).
  • Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods.
  • Proficiency in JavaScript for customizing alert actions and logic.
  • Building and tuning service health dashboards (Service Health, Impact Map, Alert Console).
  • Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling.

Preferred Tools / Experience :

  • MID Server configuration for Event ingestion.
  • ITOM Health or Health Log Analytics (if applicable).
  • SCOM or other enterprise-grade monitoring tool integrations.

    • 2. ServiceNow Discovery Skills Required

    Core Skills :

  • Deep knowledge of horizontal discovery, credentials management, and CI classification.
  • Configuration of MID Servers, Probes, and Sensors.
  • Scripting expertise for custom patterns, sensor modifications, and data normalization.
  • Strong understanding of protocols : SSH, WMI, SNMP, WinRM, PowerShell.
  • CI Identification and Reconciliation strategies.
  • Working knowledge of Cloud Discovery (AWS, Azure, GCP).
  • Good understanding of firewalls, network topologies, and proxy setups in enterprise environments.

    • Platform Knowledge :

  • CI Class Models and integration with CMDB.
  • CSDM alignment and CMDB health metrics.
  • Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools.

    • 3. ServiceNow Service Mapping Skills Required

    Core Skills :

  • Experience with pattern-based and traffic-based service mapping.
  • Creating, debugging, and extending Service Mapping patterns.

    • In-depth knowledge of :

  • Application stacks (e.g., Web, App, Database)
  • Load balancers, clusters, and middleware
  • Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-cfg.xml, web.xml, etc.)
  • Ability to define entry points, identifiers, and connection sections.
  • Collaborating with app owners for business service onboarding.
  • Troubleshooting using Pattern Designer, logs, and Discovery Behavior.

    • Advanced Knowledge :

  • Mapping services to Business Applications in CSDM.
  • Layer 2 / 3 network dependency awareness for service pathing.

    • General ITOM / Platform Skills (Applicable to All)

  • Hands-on experience in ServiceNow ITOM Workspace.
  • Proficient in JavaScript, JSON, and ServiceNow's script includes.
  • Familiarity with CMDB, CSDM (v3 / v4), and CI lifecycle.
  • Experience with Update Sets, Scoped Applications, and Instance Cloning.
  • Good understanding of data governance, compliance, and CMDB health KPIs.
  • ITIL Foundation knowledge (Incident, Change, Problem).

    • Certification Module Alignment Level :

  • Certified System Administrator (CSA) All ITOM modules Entry-level Required
  • Discovery Implementation Specialist Discovery Intermediate Strongly Preferred
  • Service Mapping Implementation Specialist Service Mapping Intermediate Strongly Preferred
  • Event Management Implementation Specialist Event Management Intermediate Preferred
  • CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation Required

    • (ref : hirist.tech)

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