Instellars - ServiceNow Solution Architect - Implementation & Support

Job Title : ServiceNow Solution : : 10+ years (5+ years in Overview :

A ServiceNow Solution Architect plays a critical role in designing, implementing, and optimizing ServiceNow

solutions that deliver measurable business outcomes.

You will lead end-to-end technical delivery, inspire customer confidence, and ensure innovative, scalable, and integrated ServiceNow architectures.

This is both a hands-on and strategic role, requiring deep technical expertise, strong consulting skills, and the ability to influence senior stakeholders while mentoring technical teams.

Key Responsibilities & Consulting :

• Engage with clients to understand business processes, pain points, and desired outcomes.
• Craft scalable technical blueprints considering security, integrations, and future scalability.
• Develop POCs and solution demos that showcase ServiceNows value proposition.
• Support proposals with effort estimates, cost models, and delivery & Delivery :
• Lead the technical delivery of complex ServiceNow projects from inception to go-live.
• Oversee module configurations, customizations, and cross-platform integrations (ITSM, ITOM, HRSD, CSM, GRC, SecOps, etc.
• Design and deliver integrations using Integration Hub, REST / SOAP APIs, SSO, LDAP, JDBC, etc.
• Resolve complex technical challenges, guiding development teams (onshore / offshore).
• Ensure risk and quality standards are met throughout the delivery & Support :
• Provide knowledge transfer and training to customers and support teams.
• Continuously monitor performance, optimize workflows, and recommend enhancements.
• Stay updated with new ServiceNow releases, best practices, and emerging Leadership Contributions :
• Support sales pitches and client presentations.
• Work with GTM and marketing team to provide the relevant details
• Mentor junior architects and technical consultants.
• Collaborate with ServiceNow, product vendors, and strategic partners.
• Lead and develop best practices, frameworks, and reusable & Expectations :
• Managing the complexity and breadth of ServiceNow functionalities.
• Addressing diverse and evolving client needs with tailored solutions.
• Overcoming integration challenges with enterprise environments.
• Balancing business priorities, technical feasibility, and budgets.
• Continuously upskilling to keep pace with ServiceNow releases and industry & Qualifications :
• Proven track record as a ServiceNow Solution Architect delivering enterprise-scale projects.
• Strong hands-on expertise across multiple ServiceNow product suites.
• Certified ServiceNow System Administrator & Certified Implementation Specialist in at least two modules.
• ITIL Foundation (v3 or v4) certified.
• Proficient in scripting (JavaScript, CSS, AngularJS) and ServiceNow development components (Flows, Business Rules, Client Scripts, UI Actions, Widgets, UI Pages).
• Deep integration expertise (Integration Hub, REST / SOAP APIs, SSO, LDAP, JDBC).
• Experience in agile and traditional delivery Attributes :
• Strong communicator and influencer with C-level engagement skills.
• Strategic thinker with hands-on problem-solving ability.
• Resilient, adaptable, and committed to delivery excellence.
• Passionate about innovation and continuous Certifications :
• ServiceNow Certified Implementation Specialist (multiple modules)
• ServiceNow Certified Technical Architect or Master Architect
• ITIL Foundation or equivalent process framework certification.

(ref : hirist.tech)