Quality Controller

We're the UK’s leading business telephony and cloud communications provider.

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a Quality Controller

Location : Gurugram

About the role :

Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and produce performance reports to help improve our sales quality. If you're detail-oriented and committed to excellence, this role is for you.

What makes you a great fit :

• Strong attention to detail
• Excellent listening and analytical skills
• Ability to provide clear guidance on compliance matters
• Proficient in data compilation and analysis
• Polite and professional manner at all times
• Strong communication skills
• Ability to work independently and as part of a team

Key responsibilities :

Perks for our People :

Who we are :

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I :

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.