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Process Trainer [Apply in 3 Minutes]

Process Trainer [Apply in 3 Minutes]

FoundeverMumbai, Maharashtra, India
10 hours ago
Job description

Designation – Trainer

Location – Airoli, Navi Mumbai

Shift timings - 24 / 7 US shifts

5 days working – Rotational week offs

The Trainer at Foundever will be responsible for delivering both process and communication training sessions on a wide range of topics to a diverse audience. This role requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners.

Responsibilities :

  • End to End Training.
  • Experience into Process and Communication Training.
  • Train the New Hire ,Classroom training.
  • Conduct Cultural & Behavioral Training
  • Develop and deliver training programs on various subjects
  • Assess the training needs of individuals and groups
  • Create engaging and interactive training materials
  • Monitor and evaluate the effectiveness of training sessions
  • Provide feedback and support to trainees
  • Throughput, TNI ,TNA ,FPA , Mock calls

Qualifications - Grad / Undergrad.

Required Skills :

  • Candidates who have experience in Chat LOB are preferred
  • Excellent communication and presentation skills
  • Strong knowledge of instructional design principles
  • Ability to work effectively with diverse groups of learners
  • Experience in delivering online training programs
  • Certification in a relevant training field
  • Knowledge of adult learning theories
  • Process ISP Process Voice
  • Interested candidates can share CV to tejal.mohadikar@foundever.com

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