Client Success Manager

Company Description

DV Media Labs LLP focuses on marketing innovation and the strategic use of research to create impactful campaigns. Believing in the "nudge factor" of attention, the company emphasizes the art of crafting messages that resonate with audiences. DV Media Labs LLP combines creativity with data-driven insights to drive results. The organization is committed to pushing the boundaries of traditional marketing approaches.

Role Description

Overview

We are seeking a proactive and client-focused Client Success Manager to join our marketing team. The CSM will serve as the primary liaison between our agency and clients, ensuring campaigns are executed smoothly, goals are achieved, and long-term partnerships are built.

Key Responsibilities

• Act as the main point of contact for assigned clients, ensuring clear communication and timely updates.
• Understand client business goals and translate them into actionable marketing strategies with the internal team.
• Manage project timelines, deliverables, and expectations to ensure client satisfaction.
• Collaborate with creative, performance, and content teams to ensure campaigns meet KPIs.
• Monitor campaign performance, prepare regular reports, and present insights & recommendations.
• Identify opportunities for upselling / cross-selling additional services to add value.
• Handle escalations, resolve issues, and maintain strong client relationships.
• Ensure renewals and client retention by delivering measurable success and ROI.

Qualification s

Strong skills in Customer Satisfaction, Customer Retention, and Customer Servic