Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext's enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
- Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis
Requirements
Bachelor's degree in Computer Science, Information Technology or related fieldMinimum 7 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDBExpertise on production support processes such as incident or change management, call triaging, critical issue proceduresExperience with application support organization working in 247 environmentsExperience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success teamProficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprisesKnowledge of monitoring tools, alert escalation, customer and other stakeholder managementFamiliarity and / or experience in implementing ITIL concepts in addition to technical aptitude are highly valuedProviding support on weekends on a rotational basisSkills Required
Java, Monitoring Tools, Change Management, metrics reporting , J2ee, Spring, Mysql, Mongodb, Restful Apis