Client Success Manager
ConfidentialMumbai, India30+ days ago
Job descriptionBachelor's degree in Computer Science, Information Technology or related field Minimum 7 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB Expertise on production support processes such as incident or change management, call triaging, critical issue procedures Experience with application support organization working in 24 7 environments Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises Knowledge of monitoring tools, alert escalation, customer and other stakeholder management Familiarity and / or experience in implementing ITIL concepts in addition to technical aptitude are highly valued Providing support on weekends on a rotational basis
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext's enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
- Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis
Requirements
Skills Required
Java, Monitoring Tools, Change Management, metrics reporting , J2ee, Spring, Mysql, Mongodb, Restful Apis
Create a job alert for this search
Client Manager • Mumbai, India
Related jobs
)
- Promoted
Customer Success Manager
gnani.aiNavi Mumbai, Maharashtra, India We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)dombivli, maharashtra, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 17 days ago
- Promoted
Zyeta - Client Success Manager
ZyetaMumbai, India Zyeta is much more than a design and build company we transform lives through innovative workplace design.We strongly believe in the well-being of our employees and their families.That is why we o...Show moreLast updated: 29 days ago
- Promoted
Client Analytics Manager
PTR GlobalMumbai, IN PTR Global is a leader in workforce and talent solutions, delivering end-to-end recruiting, analytics, and program management support for some of the most recognized organizations worldwide.Our tea...Show moreLast updated: 17 days ago
- Promoted
Exponentia.ai - Customer Success Manager
exponentia.aiMumbai, India Location - Mumbai Role Overview : Customer Success Manager - As a Customer Success Manager at Exponentia.You will act as the primary point of contact for o...Show moreLast updated: 30+ days ago
- Promoted
Xeno - Manager - Customer Success
XENO PRIVATE LIMITEDMumbai, India Client Engagement & Success : - Serve as the primary point of contact for a portfolio of enterprise clients in the retail / e-commerce sector.
Understand client business goals,...Show moreLast updated: 23 hours ago
- Promoted
Client Engagement Manager
Puretech Digital - A Genesis CompanyMumbai, Mumbai (district) Client Relationship Management : .Be the primary PoC for assigned clients, building and nurturing strong relationships.Understand clients' business goals, challenges, and market landscape to prov...Show moreLast updated: 2 days ago
- Promoted
- New!
Client Servicing Manager
Zero Design StudioMumbai, Maharashtra, India The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with cli...Show moreLast updated: 2 hours ago
- Promoted
Client Servicing Senior Manager / Manager
CAB ExperiencesMumbai, Maharashtra, India The client servicing team will represent CAB and will be responsible for everything from connecting with the client to closing the project brief and seeing it through execution and beyond.You are e...Show moreLast updated: 10 days ago
- Promoted
Customer Success Manager
KarixMumbai, Maharashtra, India Job Role : Customer Success Manager L ocation : Mumbai Role Summary : You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary fo...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
GleantapKalyan-Dombivli, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 23 hours ago
- Promoted
Senior Manager - Client Servicing
Seventy Event Media GroupMumbai, Maharashtra, India Being the face of the company and being responsible for planning, managing, and executing a wide variety of events ranging from media drives, employee meets, dealer conferences, festivals and speci...Show moreLast updated: 30+ days ago
- Promoted
Associate Manager - Customer Success - AdTech / B2B SaaS
CREWKARMA NETWORKS PRIVATE LIMITEDMumbai, India Roles & Responsibilities As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management / Business Development / problem s...Show moreLast updated: 12 days ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt NegotiatorKalyan-Dombivli, IN We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 7 hours ago
- Promoted
Senior Client Servicing Manager
YELLOW FRAMES LLPMumbai, Maharashtra, India Job Title : Senior Client Servicing Manager.We collaborate with leading brands to craft impactful campaigns across digital, e-commerce, and traditional media.
Senior Client Servicing professional.Sen...Show moreLast updated: 14 days ago
- Promoted
AVP Customer Success & Operations
TalentGumThane, IN TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 1 day ago
- Promoted
Client Services Manager
AuthBridgeMumbai, Mumbai (district) Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
Coordinate onboarding and implementation processes for new cli...Show moreLast updated: 4 days ago
- Promoted
Associate Manager - Customer Success
Media.netMumbai, Maharashtra, India As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show moreLast updated: 17 days ago