Client Success Manager
ConfidentialMumbai, India30+ days ago
Job descriptionBachelor's degree in Computer Science, Information Technology or related field Minimum 7 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB Expertise on production support processes such as incident or change management, call triaging, critical issue procedures Experience with application support organization working in 24 7 environments Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises Knowledge of monitoring tools, alert escalation, customer and other stakeholder management Familiarity and / or experience in implementing ITIL concepts in addition to technical aptitude are highly valued Providing support on weekends on a rotational basis
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext's enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
- Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis
Requirements
Skills Required
Java, Monitoring Tools, Change Management, metrics reporting , J2ee, Spring, Mysql, Mongodb, Restful Apis
Create a job alert for this search
Client Manager • Mumbai, India
Related jobs
)
- Promoted
Customer Success Manager
gnani.aiNavi Mumbai, Maharashtra, India We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 2 days ago
- Promoted
Operations & Client Support Manager
Flexing It®Thane, IN Flexing It is a leader in the professional freelance and on-demand talent space with focus on India, SEA and the Middle East.
We help 3,000+ organizations across 50+ countries connect with top-tier ...Show moreLast updated: 1 day ago
- Promoted
Zyeta - Client Success Manager
ZyetaMumbai, India Zyeta is much more than a design and build company we transform lives through innovative workplace design.We strongly believe in the well-being of our employees and their families.That is why we o...Show moreLast updated: 28 days ago
- Promoted
Client Analytics Manager
PTR GlobalMumbai, IN PTR Global is a leader in workforce and talent solutions, delivering end-to-end recruiting, analytics, and program management support for some of the most recognized organizations worldwide.Our tea...Show moreLast updated: 17 days ago
- Promoted
Client Servicing Manager
Zero Design StudioKalyan-Dombivli, IN The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing projects, and ensuring the successful delivery of event solutions that align with cli...Show moreLast updated: 1 day ago
- Promoted
Exponentia.ai - Customer Success Manager
exponentia.aiMumbai, India Location - Mumbai Role Overview : Customer Success Manager - As a Customer Success Manager at Exponentia.You will act as the primary point of contact for o...Show moreLast updated: 30+ days ago
- Promoted
Client Servicing Manager
RBC WorldwideKalyan-Dombivli, IN Job Title : Client Servicing Manager.RBC Worldwide is a full-service brand communication agency with over 25 years of experience in crafting impactful branding, advertising, digital marketing, and P...Show moreLast updated: 1 day ago
- Promoted
Client Servicing Senior Manager / Manager
CAB ExperiencesMumbai, Maharashtra, India The client servicing team will represent CAB and will be responsible for everything from connecting with the client to closing the project brief and seeing it through execution and beyond.You are e...Show moreLast updated: 10 days ago
- Promoted
Partner success manager
RecroKalyan-Dombivli, IN Designation - Partner success manager.Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore).Develop and implement strategic plans for anyone / multiple of the services functions -...Show moreLast updated: 1 day ago
- Promoted
Client Servicing Manager (Healthcare)
R K SWAMY Limited (Formerly R K Swamy Private Limited)Thane, IN Qualification : MBA / PG compulsory (Top Institute ).Principal duties, activities and responsibilities for the position : .
Actively participate in the development of Brand / Communication strategies bas...Show moreLast updated: 1 day ago
- Promoted
Client Servicing Manager
Nothing Else MattersMumbai, IN Job Description : Client Servicing Manager (Tech / FMCG Background) - Advertising Agency.Nothing Else Matters (@NEMDigital).
Nothing Else Matters (NEM Digital).Data + Creativity + Technology.Our client...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager
KarixMumbai, Maharashtra, India Job Role : Customer Success Manager L ocation : Mumbai Role Summary : You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary fo...Show moreLast updated: 2 days ago
- Promoted
- New!
Customer Success Manager
GleantapKalyan-Dombivli, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 15 hours ago
- Promoted
- New!
Client Servicing Manager
WIKREATE WORLDWIDE PRIVATE LIMITEDThane, IN Serve as the main point of contact for clients throughout planning and execution.Build and maintain strong client relationships through clear and effective communication.
Collaborate with internal t...Show moreLast updated: 15 hours ago
- Promoted
Senior Manager - Client Servicing
Seventy Event Media GroupMumbai, Maharashtra, India Being the face of the company and being responsible for planning, managing, and executing a wide variety of events ranging from media drives, employee meets, dealer conferences, festivals and speci...Show moreLast updated: 30+ days ago
- Promoted
AVP Customer Success & Operations
TalentGumThane, IN TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiatorthane, maharashtra, in We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: less than 1 hour ago
- Promoted
Associate Manager - Customer Success
Media.netMumbai, Maharashtra, India As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show moreLast updated: 16 days ago