Customer Relation Executive

About the Role We are looking for a motivated and customer-focusedCustomer Relationship Executiveto join our team in Kochi. The ideal candidate will play a key role in building and maintaining strong client relationships while ensuring a smooth and positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, and in-person. Build and maintain long-term customer relationships to enhance loyalty. Conduct regular follow-ups to ensure customer satisfaction. Handle customer complaints and resolve issues efficiently. Escalate critical concerns to the relevant teams when necessary. Maintain accurate customer records and update databases. Collect payments as per agreed terms and follow up on outstanding dues. Coordinate with the finance team to resolve