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Tele-counselor
ConfidentialPimpri, India9 days ago
Job descriptionProvide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc. Understand the student's background, interests, and goals to suggest the most suitable program. Handle queries, doubts, and objections politely and effectively. Motivate and counsel students to enroll in programs. Achieve weekly / monthly admission targets. Assist students in completing the admission process (registration, documentation, fee payment). Coordinate with the admissions / academic team for scheduling entrance exams, interviews, or counseling sessions. Share timely updates on admission status and pending follow-ups. Handle inbound calls, WhatsApp messages, and email queries professionally. Prepare daily / weekly reports on call status, leads, and conversions. Suggest improvements in communication strategies based on feedback. Strong communication and persuasive skills (English, Hindi, regional language as required). Good listening ability and student-friendly approach. Confidence in handling high call volumes and targets. Knowledge of academic programs and education industry trends. Basic computer and CRM / Excel skills. Number of calls made & answered. Lead-to-admission conversion rate. Admission targets achieved. Quality of counseling and student satisfaction.
Role Overview :
A Tele-Counselor is responsible for handling admission-related inquiries, guiding prospective students (and parents) about academic programs, and converting leads into confirmed admissions through effective communication and counseling over phone calls, emails, and other digital platforms.
Key Responsibilities :
1. Lead Management & Follow-up
- Make outbound calls to prospective students / parents who have shown interest.
- Follow up on leads from marketing campaigns, walk-ins, and online inquiries.
- Maintain and update lead data in CRM / Excel sheets.
2. Counseling & Guidance
3. Admissions Conversion
4. Communication & Coordination
5. Reporting & Analysis
Required Skills :
Performance Indicators (KPIs) :
Skills Required
Excel, Communication, Crm
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Telecounselor • Pimpri, India
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