Technical Assistance center- (VOIP- Telecom)

Voice NOC & Technical Assistance Center (VoIP-Telecom)Location : Pune (On-site, 24 / 7 Rotational)Experience : 0 – 5 yearsCompensation : Fresher – ₹2.5 LPA (Fixed) | Experienced – Up to ₹6 LPAAbout the RoleWe are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team. This role involves supporting and managing voice / telecom networks, troubleshooting VoIP services, and working closely with global vendors and carriers to ensure seamless operations.Key ResponsibilitiesProvide end-to-end support for telecom services—from ticket creation to resolution.Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing .Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.Perform proactive monitoring on Dialogic NGN, Sansay, Acme / Oracle SBCs, Cisco ONS , and other telecom hardware.Collaborate with vendors on T1 / T3 circuits , conduct head-to-head testing on transport layers.Investigate and resolve fraud-related cases , and provide escalation support by analyzing SIP / SS7 traces, CDRs, switch logs .Ensure SLA adherence and provide timely updates to customers and vendors.Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).Work in a 24 / 7 rotational environment ensuring minimal service disruption.RequirementsStrong knowledge of CUCM (Cisco Unified Communications Manager) , SIP / SS7 protocols, SBCs, NGN, and VoIP troubleshooting.Familiarity with telecom hardware like Dialogic, Sansay, Acme / Oracle SBCs, Cisco ONS, routers, and switches .Certifications such as CCNA Voice / CCNP Voice are an added advantage.Excellent communication skills (oral & written).Strong analytical and problem-solving abilities .Ability to quickly learn and adapt to internal tools & applications.Why JoinOpportunity to work on global telecom operations with exposure to the latest voice technologies.Clear growth track in VoIP, NOC, and TAC domains .Competitive compensation : ₹2.5 LPA for freshers , up to ₹6 LPA for experienced candidates .