Senior Customer Success Specialist

Key Responsibilities :

• Follow up with customers on Java SE Subscription renewal contracts via email and phone.
• Support the Customer Success team in high-volume correspondence and follow-up for Java SE Subscription renewals.
• Understand and manage Oracle's Java SE Subscription Renewal workflow, follow-up, and deal processes.
• Serve as the direct link between volume Java SE Subscription customers and the Customer Success team.
• Notify renewal prospects of renewal dates, pricing, contracts, and bookings.
• For Direct Deals : Create Opportunity IDs, prepare budgetary quotes, and book renewal deals.
• Update forecasts and communicate status to Java Sales management.
• Collaborate with the Java Sales Channel Support team to enter and book indirect deals.
• Achieve assigned quarterly sales quotas.
• Build relationships and negotiate with existing customers, acting as the primary account manager.
• Ensure accurate and timely submission of licenses / maintenance renewal quotes within the assigned territory.
• Identify co-termination and reinstatement opportunities using an account management approach.
• Plan and execute personal performance goals to meet or exceed assigned quotas.
• Maintain accurate forecasts and CRM activities for assigned regions.
• Leverage cross-functional resources to meet customer needs and achieve results.
• Handle escalations, provide timely solutions, and ensure customer satisfaction.

Skills Required

Customer Relationship Management, Negotiation, Influence, Strategic Planning