Customer Success Specialist

Company Description

New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit your boating lifestyle. Join our team to help clients weather the storm with confidence!

Role Description

This is an on-site role located in Faridabad for a Customer Service Support Specialist, who will be responsible for providing excellent customer support, communicating with clients to ensure their satisfaction, and offering technical support when needed. Daily tasks include answering phone inquiries, resolving customer issues, and maintaining a high level of professionalism and phone etiquette.

Qualifications

• Customer Support and Technical Support skills
• Excellent Interpersonal Skills and ability to ensure Customer Satisfaction
• Effective Phone Etiquette skills
• Strong communication skills and ability to work in a team environment
• Candidates with at least two years of contact centre or phone-based customer service experience are preferred. Experience in the insurance industry is a plus
• Ability to handle stress and work efficiently under pressure
• Bachelor's degree or equivalent experience in a related field