Lead - IT Operations & Infrastructure

ConfidentialMumbai, India

30+ days ago

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

We are seeking a motivated and detail-oriented Helpdesk Lead (IT Support Team) to provide managed first-line support across Active Directory (AD), DNS, DHCP, Microsoft 365, MS Intune, and other IT infrastructure services.

1 Incident Management & Troubleshooting

Provide first-level troubleshooting and resolution for issues related to AD, DNS, DHCP, and Microsoft 365.
Address user access issues, application errors, and system connectivity concerns.

2 Active Directory (AD)

Manage user accounts, password resets, and group policies.

Perform account lockout analysis and role-based access management.

3 DNS & DHCP Management

Address DNS and DHCP-related configuration and connectivity issues.

Monitor IP address assignments and ensure accurate DNS entries.

4 Microsoft 365 Support

Troubleshoot issues with Outlook, Teams, SharePoint, and OneDrive.

Perform basic license management and escalate advanced issues.

5 MS Intune

Support device enrolment and basic troubleshooting for managed devices.

Address compliance policy violations and assist users with Intune

Basic Network & Security Knowledge :

Understand network basics (IP, subnets, firewalls, and routing).

Support basic VAPT-related tasks, such as gathering data for vulnerability scans and addressing common vulnerabilities with guidance.

7 ITIL Processes

Follow ITIL best practices for incident, request, and change management.

Log, prioritize, and escalate tickets as required.

8 General Support

Respond to user queries via email, phone, or ticketing systems.

Escalate unresolved issues to L2 or L3 support teams when necessary.

Skills Required

Dhcp, Microsoft 365, Itil Processes, Network Security, Dns, Ms Intune

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It Infrastructure Lead • Mumbai, India

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