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ARNK - Chief Operating Officer

ARNK - Chief Operating Officer

Arnk InteriorsMumbai, India
9 days ago
Job description

Position : Head of Operations (COO)

Location : Mumbai / [City] / Hybrid / Flexible

Experience : 10-15 years in operations, with at least 5-6 years in senior leadership roles handling multiple projects (simultaneously, MINIMUM 4-5 PROJECTS) of significant scale.

NOTE : CANDIDATES MUST HAVE EXPERIENCE IN CIVIL INFRASTRUCTURE AND INTERIOR FITOUT PROJECT HANDLING. ONLY THOSE CANDIDATES SHOULD APPLY. REST ALL FROM DIFFERENT INDUSTRIES OTHER THAN THE ABOVE WILL BE REJECTED.

JOB DESCRIPTION :

Key Operations Leadership :

  • Define, implement, and continuously refine operational strategies aligned with ARNKs overall business objectives.
  • Translate high-level strategy into actionable plans, processes, and KPIs.

Project Portfolio Management :

  • Oversee multiple ongoing projects (across functions / geographies / product lines), ensuring each meets timelines, budgets, quality standards.
  • Prioritize projects, allocate resources optimally, manage interdependencies and risk.

    • Process Improvement & Efficiency :

  • Streamline operationsidentify bottlenecks, redundancies, costleakages.
  • Introduce best practices, standard operating procedures (SOPs), automation tools etc. to improve productivity and reduce cost.

    • Team Leadership & Development :

  • Build, mentor, and lead crossfunctional operations teams (project managers, operations managers, support functions).
  • Foster high performance, accountability, ownership; promote learning and growth.

    • Budgeting, Financial Oversight & Cost Management :

  • Prepare operating budgets; monitor financial performance across projects.
  • Ensure cost control, optimize resource utilization, track variances to plan.

    • Quality, Compliance, & Risk Management :

  • Set and uphold quality standards. Ensure compliance with relevant industry / regulatory norms.
  • Identify operational risksproject slippages, vendor failures, resource shortfalland mitigate them.

    • Vendor & Stakeholder Management :

  • Manage relationships with external vendors, partners, vendors for services, supplies etc.
  • Coordinate with internal stakeholders (Product, Sales, Finance, HR) to ensure alignment and smooth execution.

    • Reporting & Metrics / KPI Management :

  • Define, track, report on key operational metrics (ontime delivery, cost per unit / project margin, resource utilization, customer satisfaction etc.).
  • Provide regular updates to MD / CEO / Board; recommend course corrections when required.

    • Change Management & Scaling Operations :

  • Lead change, growth and scaling initiatives; adapt operations structure as the company expands.
  • Introduce innovations or digital tools to enhance & Skills :
  • Bachelors degree in Engineering / Business / Operations / relevant field. MBA or advanced management qualification strongly preferred.
  • 10-15 years experience in operations / project management / general management, with proven track record of leading operations across multiple projects.
  • Prior experience in scaling operations in a highgrowth and / or multiproject environment.
  • Strong financial acumen : budgeting, P&L oversight, cost control.
  • Excellent leadership, people management, communication, decision-making skills.
  • Strong ability with process design, operations systems, performance measurement.
  • Experience with vendor management, contracts, procurement.
  • Comfortable with ambiguity; able to drive clarity and structure.
  • Techsavvy : knowledge of operations tools / software (e.g. ERP, project management tools, dashboards etc.) preferred.

    • Personal Attributes

  • Strategic thinker with strong execution bias.
  • High integrity, strong work ethic, resultsoriented.
  • Collaborative style; able to influence across hierarchies.
  • Resilient; handles pressure well.
  • Customer / quality obsessed.

    • What Success Looks Like (KPIs / Milestones in first 6-12 months)

  • Steady ontime delivery of all major projects; minimal slippage.
  • Improvement in cost efficiencies (reduction in waste, overruns) by [e.g. 10-20%].
  • Implementation of standard processes / SOPs for project execution.
  • Strengthened operations team; clear roles, accountability, performance metrics.
  • Better inter-department coordination; reduced friction.
  • Establishment of dashboards and metrics for operations visibility; regular reporting to leadership.

    • (ref : iimjobs.com)

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