Sales & Customer Success Intern
ConfidentialNoida, India5 days ago
Job descriptionConduct retention calls to encourage users to continue with Zomunk Premium. Conduct feedback calls with premium users to gather insights and identify upsell opportunities. Contribute to conversions by guiding users through the value of Zomunk's services. Strong communication skills, both written and verbal. Problem-solving mindset with a focus on retention and user satisfaction. Ability to manage and prioritise multiple tasks effectively. Interest in sales, customer engagement, and the travel industry (knowledge of Google Flights, Skyscanner, etc. is a plus). Empathetic, patient, and professional when dealing with users. A genuine interest in learning how to balance sales and customer success in a startup environment. Learn directly from a fast-growing startup in the travel industry. Hands-on exposure to both sales and customer success functions. Real-world experience in retention, refunds, and user engagement. Paid internship with growth opportunities and PPO. Supportive and collaborative work culture.
Internship Overview
As a Sales and Customer Success Intern, your role is to support and engage with Zomunk's users while also driving conversions and retention. You will gain hands-on experience across customer support, refund handling, and sales-focused activities like retention calls and feedback collection. This internship will expose you to how a fast-growing travel-tech startup operates, giving you the chance to directly influence user satisfaction and growth.
Key Responsibilities
Customer Success
- Provide timely and friendly support via calls, email, and social media.
- Assist users with platform navigation, account issues, and premium subscription queries.
- Handle refund-related queries with empathy and clarity, aiming to retain users wherever possible.
- Collaborate with the team to identify recurring issues and suggest improvements.
Sales & Retention
Qualifications
Why Join Zomunk
Employment Type : Full-time Internship
Stipend : 15K + incentives (uncapped)
Location : Noida
Skills Required
Sales, Customer Support, Retention
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Sales Intern • Noida, India
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