ServiceNow CSM Platform Engineer

Job Description :

Job Role : ServiceNow Developer

Required Skills : ServiceNow, CSM Modules, JavaScript

Location : PAN INDIA

Experience : 5+ Years

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Technical Competency

• Experience supporting Customer Service organizations (3+ years)
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server / client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA]
• ServiceNow CSM Fundamentals

Behavioral competency

Good-to-Have