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ServiceNow Application Developer - CSM / ITSM Modules

ServiceNow Application Developer - CSM / ITSM Modules

SMARTWORK IT SERVICESBangalore
2 days ago
Job description

Job Title : ServiceNow Application Developer

Location : Bangalore, India

Experience : 5-9 Years

Job Summary :

  • We are seeking an experienced ServiceNow Application Developer with hands-on expertise in platform development and full lifecycle implementations.
  • The candidate should have experience in key ITSM modules such as Incident, Problem, Change, Service Catalog, as well as Customer Service Management (CSM).
  • Experience with large-scale CRM systems is desirable.

Key Responsibilities :

  • Design, develop, and implement ServiceNow solutions across ITSM and CSM modules.
  • Participate in full lifecycle implementations, including requirement gathering, design, development, testing, and deployment.
  • Customize and configure ServiceNow ITSM modules : Incident, Problem, Change, Service Catalog.
  • Implement CSM module features and integrations with CRM systems.
  • Develop workflows, business rules, scripts, and client / server-side logic.
  • Collaborate with stakeholders to ensure solutions meet business requirements.
  • Troubleshoot and resolve platform issues efficiently.
  • Maintain technical documentation and provide knowledge transfer to team members.

    • Required Skills And Qualifications :

  • Hands-on experience with ServiceNow platform development.
  • Proven full lifecycle implementation experience in ITSM modules.
  • Experience in Customer Service Management (CSM) module.
  • Knowledge of large-scale CRM systems integration.
  • Strong scripting skills : JavaScript, GlideScript, and ServiceNow-specific technologies.
  • Excellent analytical, problem-solving, and communication skills.

    • (ref : hirist.tech)

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