ServiceNow CSM Developer

We are seeking a skilled and motivated ServiceNow CSM (Customer Service Management) Developer to join our growing IT Service Management team.

The ideal candidate will have strong hands-on experience in ServiceNow development, customization, and implementation, specifically within the CSM module.

This role involves working closely with business stakeholders, architects, and technical teams to deliver scalable solutions that improve customer service operations and digital workflows.

Key Responsibilities :

• Design, develop, and implement solutions within the ServiceNow CSM module, including case management, customer portals, knowledge management, and service catalogs.
• Customize ServiceNow applications by developing scripts, business rules, client scripts, workflows, UI policies, and data integrations.
• Collaborate with stakeholders to gather requirements, translate them into technical specifications, and implement tailored solutions.
• Build and maintain integrations between ServiceNow and external systems using REST, SOAP, APIs, and IntegrationHub.
• Configure and customize customer portals, Virtual Agent, and knowledge base for improved customer experiences.
• Implement automation, process optimization, and workflow enhancements to support efficient customer service operations.
• Develop and maintain reports, dashboards, and performance analytics to monitor KPIs and service performance.
• Ensure all ServiceNow development follows best practices, coding standards, and ITIL-based processes.
• Troubleshoot, debug, and resolve issues within the ServiceNow environment to maintain smooth system operations.
• Stay updated with new ServiceNow releases, features, and capabilities, applying relevant enhancements to CSM.
• Work closely with architects, admins, and QA teams to ensure successful solution delivery.

Required Skills & Qualifications :

Preferred Skills :

Why Join Us ?

(ref : hirist.tech)