Nuviso Networks - ServiceNow CSM Consultant
Nuviso NetworksBangalore19 days ago
Job descriptionCase Management and Workflows Omni-channel integrations (email, chat, phone) Customer Portal and UI customization SLA, notifications, and escalation management Playbooks and Engagements Integration with CRM systems Knowledge of Virtual Agent and AI Search Reporting and Performance Analytics
Description :
Experience Range : 4 to 9 Years
Work Location : BCE Office, Electronic City, Bangalore
Work Timing : Flexible working hours (2 PM to 11 PM IST)
Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the Client team
Work Culture : Hybrid (2 Days Office)
Key Capabilities :
- Case Management : Tracks and resolves customer issues.
- Omni-channel Support : Email, chat, phone integration.
- Self-service Portals : Customers can resolve issues independently.
- Playbooks & Workflows : Guide agents through resolution steps.
- SLA Management : Ensures timely responses and resolutions.
Key Skills :
(ref : hirist.tech)
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