OTC Operations Manager

About Us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Lead a contract under OTC Director, responsible for the full delivery of the OTC solution, by supporting revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows within programs.

Key Result Areas

During the run phase the OTC Ops Manager is responsible for day to day OTC activities

• Ordering capability : the customer is able to place service requests
• Commercial inventory management
• Invoice production : invoices are accurate and produced on time
• Customers claims are handled timely and in a professional manner
• The customer is given support to enable him to place orders and pay bills.
• Maintain up to date catalog in process and tools
• Ensure revenue assurance by implementing and / or project manager corrective and improvement actions

During the implementation phase the OTC Manager is responsible for the set up of the transitory and target solutions

Performance Management

Knowledge Management

Stakeholder Management

Transition Management

Continual Improvement

Process Compliance & Adherence

Training ( OTC Process training)

About You

Educational Qualifications : University Degree in business, commerce or science, diploma or certification in Computer Applications (MS Office – Suite).

Relevant Experience : 6-8 years of overall professional experience in telecoms billing environment.

Good knowledge of telecom / IT / Outsourcing services

Desired Skills / knowledge

What We Offer

The role of OTC Ops Manager will keep you in touch not only internal departments but also with the customer. This is one of the key functions of ABU for service delivery and revenue generation. Provides knowledge about financial accounting.

A large set of skills in various domains can be developed while fulfilling customer requirements with best practices

OTC Operations Manager can move into the jobs of : OTC Director, Team Leader, Catalogue and Pricing Manager, Cost and Revenue Assurance Manager, Project / Program Manager, and Junior Benchmark Manager, Finance Controller, Project Sourcing and Buyer.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion / belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer : don't hesitate to tell us about your specific needs.

Skills Required

Invoice Production, Revenue Assurance, Process Compliance, Stakeholder Management, Knowledge Management