Manager - I2C (OM)

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager - Order Management, Order to cash

Inviting applications for Order Management Analyst in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management / modification / administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query / Dispute resolution

Responsibilities

• .Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
• .Creating orders in the business ERP within given TAT
• .Send order confirmation email to customer
• .Validating the order (such as product code, quantity, unit of measurement, delivery address, requested delivery date)
• .Ensure tasks are completed with 100% quality
• .Reviewing the blocks in order
• .Working on query resolutions with internal and sales teams
• .Circulating the out of stock report to end customer
• .Booking an appointment in carrier portal for order delivery
• .Work as a team to process any adhoc request promptly
• .Prepare the order trend report

Qualifications we seek in you!

Minimum qualifications

Preferred qualifications

Why join Genpact

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.