Principal Managed Services Engineer- US shift – Full time

About The Role

We are seeking a Principal Managed Services Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems — from custom-built applications to modern cloud solutions — across multiple industries and technology stacks.

The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position , ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.

This position operates during 3rd shift (overnights, India-based) to align with U.S. business hours and includes regular weekend maintenance .

Key Responsibilities

• Client Environment Support – Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.
• Bugfixing & Maintenance – Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.
• Cross-Technology Expertise – Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.
• Operational Leadership – Establish and refine monitoring, alerting, and incident response practices.
• Collaboration – Partner with customer teams and internal engineers to identify improvements and streamline operations.
• Maintenance Windows – Participate in planned weekend maintenance activities as part of a rotating schedule.
• Knowledge Transfer & Documentation – Ensure systems are well-documented and that knowledge is shared within the team.
• Adaptability – Continuously learn and integrate new tools, platforms, and technologies used across client environments.

Required Skills & Experience

Preferred Qualifications

Why Join Us

If you excel at diagnosing complex systems, solving tough operational challenges, and thrive in a multi-technology, always-learning environment , we'd love to hear from you.

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Skills Required

Oracle Cloud, Ruby On Rails, Gcp, .NET, Powershell, Bash, Azure, Python, Aws