Lead Analyst IT - System Analysis

What You'll Do

We are seeking an experienced and detail-oriented Analyst to join our Label Printing and Marking (LPM) team . This role supports enterprise-wide labeling and marking systems, ensuring operational continuity, troubleshooting, and continuous improvement of print infrastructure and application support. The ideal candidate will bring a strong understanding of end-to-end business processes and foundational knowledge of system and solution design to help drive scalable and sustainable improvements.

• Partners with business users on requirements, processes & systems.
• Participates in the entire project lifecycle : analysis of proposed process / system changes.
• Helps manage requirements scope & disposition through process compliance & gap analysis, integration testing & user acceptance methodology. Troubleshoot and resolve issues in Windows Server environments, including analysis of system and application logs.
• Configure and manage TCP / IP-based network printers, including driver deployment and print queue management.
• Support and maintain enterprise labeling systems, including Teklynx Central, CODESOFT, SENTINEL, Loftware LPS, and Loftware Cloud.
• Analyze and resolve application-level issues using log data, user feedback, and collaboration with development or vendor teams.
• Operate within ITSM frameworks (e.g., ServiceNow, BMC Remedy) for incident, problem, and change management.
• Utilize Active Directory for user / group management and understand Group Policy basics.
• Perform basic SQL queries and interpret database structures to support application troubleshooting.
• Document and maintain internal knowledge bases and support materials for LPM systems and workflows.
• Collaborate with cross-functional teams to understand upstream and downstream impacts of labeling processes.
• Contribute to the design and refinement of labeling solutions that align with business requirements and IT architecture standards.

Qualifications

Bachelors degree from an accredited institution

Minimum Of 4 Years' Relevant Experience

Proven experience in IT support, systems analysis, or infrastructure roles (minimum 2 years).

Skills

'Strategic Thinking : Ability to translate the Product Owner's vision into actionable plans

Analytical Skills : Proficiency in data analysis and performance metrics

Communication : Strong communication skills to articulate product goals and collaborate with teams

Problem-solving skills to address challenges '

Skills Required

Active Directory, Windows Server Administration, Network Printing