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Business Analyst - IT

Business Analyst - IT

Kansal Corporate SolutionsPune, India
22 hours ago
Job description
  • Conceptualize customer experience strategies
  • Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
  • Develop and implement UX strategies that align with business objectives.
  • Stay up-to-date with industry trends and best practices in UX & UI for AI.
  • Assist in defining product requirements and features.
  • Use data analytics to inform product strategy and prioritize features.
  • Ensure product alignment with customer needs and business goals.
  • Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
  • Create wireframes, prototypes, and mock-ups using tools like Figma
  • Conduct usability testing and iterate designs based on feedback
  • Employ tools like X-Mind for brainstorming and mind mapping

    • Customer Journey Analysis :

    • Understand and map out customer journeys and scenarios.
    • Identify pain points and opportunities for improvement.
    • Develop customer personas and empathy maps.

      • Cross-Functional Collaboration :

    • Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
    • Coordinate with development teams to ensure UX designs are implemented accurately.

      • Data Analytics and Tools :

    • Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
    • Leverage data to drive decisions and optimize customer experiences.
    • Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

      • (ref : iimjobs.com)

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    It Analyst • Pune, India