Lead Client Success Engineer

As a Lead Client Success Engineer , you will be responsible for onboarding suppliers to the client’s product management platform and enabling their long-term success. This role combines technical delivery oversight, team leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while guiding your team to deliver an exceptional client experience. As a key advocate for both your team and clients, you will champion scalable practices, foster strong relationships, and ensure consistent performance and accountability throughout the onboarding lifecycle.

Responsibilities

• Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on the client’s platform.
• Oversee end-to-end onboarding execution, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations.
• Maintain high-quality standards by enforcing consistent processes, identifying potential blockers early, and ensuring proper resolution and escalation.
• Build client trust through clear, proactive communication and serve as an escalation point for key onboarding or technical issues.
• Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs.
• Ensure the CSE team has the necessary training, tools, and resources to execute effectively and grow their technical capabilities.
• Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance.
• Monitor team performance, ensuring accountability for deliverables, timelines, and quality standards.
• Foster a culture of collaboration, client advocacy, and solution-oriented thinking. Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams.

Qualifications

Minimum Qualifications

Preferred Qualifications

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